Pharmplex Direct - Let us take care of your health.
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Registered Online Pharmacy -1035614 Pharmaceutical Services Negotiating Committee
Conditions of Use
1. Introduction

The owner of this web site is Pharmplex Limited whose address is 38/40 Chilwell Road Beeston Nottingham NG91EJ UK (‘Pharmplex Direct/‘we’ /‘us’/‘our’). Registration number 03438912. The Website Owner, including subsidiaries and affiliates provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

2. Information on the Website

Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. the Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. This website should not be used as a replacement for advice from a medical professional. If you find an error or omission at this site, please let us know.

3. Delivery

It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. The delivery address cannot be changed once the order has been shipped.

Once you have placed an order, if we are unable to ship any part of it, we may at our sole discretion, either send you part of the order that is not stock or remove item(s) from the order.

All deliveries are estimated dates only and not guaranteed.

If your order consists of specialist luxury items, fragrances or electrical items, these may take slightly longer to dispatch from our warehouse due to the size and weight of the product(s).

Our current delivery charges are as follows and are subject to change at any time:

3.1.1 Within the U.K

Free Delivery on all orders over £40

Standard Delivery

For orders under £40 in value, we charge £2.95 for UK delivery, regardless of weight or size. This is the total cost of the delivery, regardless of how many items you order. The vast majority of orders are despatched either on the same day or the following day. A signature may be required on receipt of your item(s). Our standard delivery option includes packaging, handling and Royal Mail 1st Class delivery postal costs.

Normal delivery takes between 2-5 working days.

In order to confirm that an order shipped via post has indeed been lost, we must wait 15 working days before resending or refunding the cost of the order, subject to the discretion of Pharmplex Direct. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. To find your nearest UK Sorting Office call Royal Mail on 08457 740 740 or visit their website at

3.1.2 European Union Countries

Delivery Charge £7.49

Deliveries to countries within the EU are charged at £7.49 regardless of order value. Delivery is usually 6 -12 days.

The amount stated applies to the majority of dispatched parcels. For some orders, certain weight restrictions apply.

It is within Pharmplex Directs discretion to send large and/or heavy items with a courier service to accommodate the weight and size of the package. If we deem your order is of an excessive size or weight, this may incur additional delivery charges which we shall contact you about prior to the order being dispatched from our warehouse.

3.1.3 Outside the European Union - America and the Rest of the world

Delivery Charge £14.99

Deliveries to regions outside of the EU are charged at £14.99 regardless of order value. Delivery is usually 5-15 days. All prices shown online include VAT. At the checkout, VAT (15%) will be deducted where applicable.

Note: Certain weight restrictions apply.

We accept no responsibility if your order is stopped by international customs.

In certain circumstances, if your item(s) are returned back to us for whatever reason, we will issue you with a refund for the cost of the order in accordance with condition 3.3.

3.2 Returns and Exchanges

It is your responsibility to contact Pharmplex Direct by email or phone to advise us of your intention to return or exchange any item(s) within 7 days of receipt of them. After this date, it falls solely within the discretion of Pharmplex Direct if a return or exchange will be accepted.

Once notified, all items should be received at Pharmplex Direct within 28 days from the date of delivery for this condition to apply.

We allow returns or exchanges for items that are damaged, faulty, incorrect, missing or no longer required by you.

You can return items to Pharmplex Direct by using the returns and exchanges procedure.

You should visit the step by step guide on our website for full guidance on how you should do this. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not refund or exchange unless the item/(s) are in saleable condition upon return.

However, you should note:

• Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact to be accepted.
• Cosmetics and fragrances will be accepted only if it is not open and the seal of the intact product.
• Health and fitness equipment will only be accepted if dismantled and boxed as received.
• For medical products, they should be unused, unopened and in the original condition.

All returns are evaluated before being processed.

Faulty items will be accepted up to the manufacturer's warranty terms. This does not affect your statutory rights.

If the item(s) are no longer required or is an unwanted gift, it is your responsibility to adequately package and resend the items back to Pharmplex Directs address within 28 days. You will bear the transit costs at your own expense.

If you refuse delivery due to an item being damaged, you should refuse delivery and notify of this within 7 days as stated above. If you are unaware of the damage in transit, the 7 day period still applies however once this has expired, any return is solely within Pharmplex Directs discretion.

It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the item(s) are in a saleable condition upon return.

You may return damaged or faulty item(s) within 28 days of receipt of them. If an item is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.

Once we receive the returned items at our warehouse, you should allow a further 14 days for either a replacement to be re-sent or for a refund to be processed.

3.3 Refunds

Any refunds due back to you under conditions 3.1 -3.2, will be refunded via the same means as when the order was placed and by no other methods.

4. Trade Marks

The trade marks, names, logos and service marks (collectively "trade marks") displayed on this website are registered and unregistered trade marks of the Website Owner, suppliers, manufacturers and partners of the owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner.

5. External Links

External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.

6. Public Forums and User Submissions

The Website Owner is not responsible for any material submitted to the public areas by you, which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -

6.1 defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;

6.2 publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;

6.3 post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner's and/or a third party's computer system and/or network;

6.4 violate any copyright, trade mark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party;

6.5 submit contents containing marketing or promotional material which is intended to solicit business.

7. Specific Use

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

8. Warranties

The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.

9. Disclaimer of Liability.

The Website Owner and its directors, shareholders and associated persons shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

10. Use of the Website.

The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.

11. General

11.1 Entire Agreement.

These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.

11.2 Alteration

the Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

11.3 Conflict.

Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

11.4 Waiver.

No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

11.5 Cession.

The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

11.6 Severability.

All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect. Please contact us if you require clarification on any of the terms in this statement.

11.7 Applicable laws.

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

12. Medical Information.

You should be aware that information captured will be viewed by our pharmacy team. You should read all product packaging prior to using it. Please contact your doctor or medical advisor if you are unsure about whether you should use a product. You understand that Pharmplex Direct may share your contact details with the manufacturer of items purchased if they offer extended warranty or product aftercare. You can opt out at any time by contacting us.

13. Delivery.

Pharmplex Direct will not be held responsible for lost parcels caused due to an incorrect delivery address entered by the customer. Delivery address cannot be changed once the order has been shipped. Pharmplex Direct are unable to refund courier delivery charges. Courier delivery does not guarantee next day delivery. In the event of the parcel not being delivered next day, delivery charges will not be refunded. We accept no responsibility if your order is stopped by international customs. If items are dispatched to international destinations but do not arrive we will be unable to offer a refund or resend the goods.

14. Prescriptions.

Pharmplex Direct charge a £5 administration fee to cancel prescription orders (applies to both human & pet prescriptions). This fee is charged when we do not receive the physical prescription after an order has been made online. By making a purchase of a prescription item you confirm you have a valid UK prescription, where this is not the case a fee is charged to cover administration costs.

15. Pricing & purchasing.

RRP is an abbreviation of Recommended Retail Price. RRP prices are displayed to highlight normal high street prices. We endeavor to manually check RRP prices periodically but cannot guarantee they are 100% accurate in all cases. Please ensure you have checked the sale and RRP prices for yourself before purchasing items from our website. The sale of products from this website are subject to availability. Your order for a product is an offer to purchase and Pharmplex Direct retains the discretion to refuse your order. No contract of sale is deemed to have taken place until Pharmplex Direct have dispatched your order.

16. WEE.

United Kingdom is under an obligation to minimise the disposal of Waste Electrical and Electronic Equipment (WEEE) in domestic waste and encourage recycling, recovery and environmentally sound disposal. Pharmplex Direct is committed to promoting the reuse, recycling and recovery of WEEE by contributing to the appropriate compliance schemes. Certain electrical items can not be disposed of in domestic waste but disposed of through an approved WEEE take back scheme. For details of your local collection facilities, please contact your local authority or visit As our contribution to helping the environment we offer a free take back scheme. If you wish to purchase an electrical item from us and would like us to dispose of your old item in an environmentally friendly way, please contact us. We can only offer this service when an old product has the same use as the new product being purchased. To use our service, please contact our customer services team.

17. Pet Medication Orders.

For pet medication orders, you confirm you will use all licensed products according to the manufacturers datasheets, you are not buying for resale and you are happy for us to contact you if necessary.

18. Errors.

Errors & omissions excepted.

Categories: Baby | Beauty | Dental | Embarrassing | Fragrances| Health | Medicines | Animal Care | Sexual Health | Skin Care | Toiletries | Travel & Suncare | Vitamins
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